How we collect, use, and protect your personal information
Last updated: September 12, 2026. This Privacy Policy explains how MetroStay ("we", "us", "our") collects, uses, discloses, and safeguards your information when you visit our website, WhatsApp us, or stay at one of our PG/hostel properties in Pune.
Name, phone number, email address, and government ID details (Aadhaar/PAN) collected during enquiry and resident onboarding for verification and safety purposes.
Messages exchanged with us via WhatsApp, phone calls, or the contact form on our website, used to respond to enquiries and provide support.
Basic browser and device information (IP address, pages visited) collected automatically when you browse our website, for analytics and security.
To process room enquiries, confirm bookings, and verify resident identity as required for safety and legal compliance.
To respond to your enquiries, send booking confirmations, rent reminders, and important updates about your stay.
To understand how visitors use our website and improve our services, listings, and property offerings.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may disclose information when required by law, such as tenant verification requests from local police authorities, as is standard practice for PG accommodations.
We may share limited data with trusted service providers (e.g., payment processors, WhatsApp Business) solely to operate our services.
We take reasonable administrative and technical measures to protect your personal information from unauthorized access, loss, or misuse.
We retain resident records for as long as required for legal, tax, and safety-verification purposes, after which they are securely deleted.
You may request a copy of the personal data we hold about you, or ask us to correct any inaccuracies, by contacting us via WhatsApp or email.
You may request deletion of your data once your tenancy ends, subject to any legal or regulatory retention requirements.
Reach out to us anytime and we'll be happy to help.
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